Frequently Asked Questions
Everything you need to know about your ARTIFACT experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition drops may be exchange-only.
Are your garments ethically produced?
Yes, ARTIFACT is committed to sustainable practices. We partner only with manufacturers who provide fair wages, safe working conditions, and follow certified environmental standards.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored silhouette.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You have a 60-minute window after checkout to request a cancellation or modification by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer interest-free installments through Klarna and Afterpay.